FOUR DILEMMAS OF THE LAB MODEL1) The laboratory is highly dependent on its host organisation, but must at the same time challenge its core tasks.2) The laboratory holds the promise of future value creation, but may find it difficult to document that value creation in the here and now.3) The laboratory must support and facilitate the work on innovation being done by its host colleagues and must therefore not take the credit when something succeeds, but must often act as lightening conductor when it does not.4) The laboratory must promote experimentation and uncertainty within a culture that is increasingly biased towards knowledge and predictability.
“Let’s assume that the cost of staff, location and equipment for the Lab were zero. If we removed cost considerations from the equation, how would you change the way you currently programme to embed continual experimentation, design thinking, real-time data, etc. as the standard way of doing things? Would you be willing to change course on a regular basis as new challenges emerge?”