Navigating the Terrain: Toolkit for Conceptualising Service Design Projects

Pulse Lab Jakarta participated in a service design initiative to develop a citizen-centric public transportation service in Makassar, Indonesia. Following the initiative, which was undertaken along with United Nations Development Programme (UNDP) and Bursa Pengetahuan Kawasan Timur Indonesia (BaKTI), we chronicled our learnings on taking an idea from a design sprint to a ready-to-test prototype. Contextualised to help inform stakeholders working with or within the public sector, this resulting toolkit is useful for developing and delivering similar services.