Pulse Stories 2: Mother’s Love

Abstract

At Pulse Lab Jakarta, one of our design principles is to put citizens at the centre of our innovation processes. Pulse Stories is part of our work to better understand the life context of the people we serve.

For our second edition, we take you to Probolinggo, a city in East Java where we immerse ourselves in the lives of expectant mothers and healthcare providers to understand experiences of maternal health services from both sides of the service interface. The design research was conducted in advance of a service design bootcamp which PLJ facilitated jointly with the TRANSFORMASI programme.

Did you find this document interesting? Share it with your networks!

Explore our white papers, data innovation guides, project briefs and other types of publications. See more in the library.

Scroll to Top