At Pulse Lab Jakarta, one of our design principles is to put citizens at the centre of our innovation processes. Pulse Stories is part of our work to better understand the life context of the people we serve.
For our second edition, we take you to Probolinggo, a city in East Java where we immerse ourselves in the lives of expectant mothers and healthcare providers to understand experiences of maternal health services from both sides of the service interface. The design research was conducted in advance of a service design bootcamp which PLJ facilitated jointly with the TRANSFORMASI programme.
