At Pulse Lab Jakarta, one of our design principles is to put citizens at the centre of our work. Pulse Stories is part of our efforts to better understand the life context of the people we serve. Pulse Stories 5 is the result of a collaboration with the Australia Indonesia Partnership for Economic Governance (AIPEG) on how to improve the import experience in Indonesia, which can contribute to the country’s international trade competitiveness. While the study started out with an investigation into how port dwelling times affect the import process, it revealed pain points beyond the dwelling time.
