National Citizen Feedback Dashboard for Enhanced Local Government Decision-Making

PARTNERS: Office of the President (Kantor Staf Presiden) and Ministry of National Development Planning (Bappenas) of the Government of Indonesia

PROGRAMME AREA: Real-time Evaluation

LAB: Pulse Lab Jakarta


Building on its work in NTB Province and in partnership with the Presidential Staff Office (Kantor Staf Presiden) and the Ministry of National Development Planning (Bappenas), Pulse Lab Jakarta further explored the contribution of advanced data analytics to government decision-making by generating insights from a combination of existing complaint systems and passive feedback from citizens on social media. The Lab analysed tweets and citizens’ feedback submitted through LAPOR! on categories such as education, food sufficiency, infrastructure, health, among other areas.  

The results demonstrate the potential utility of (a) near real-time information on public policy issues and their corresponding locations, (b) enhanced data analysis for prioritisation and rapid response, and (c) deriving insights on different aspects of citizen feedback. The publication of citizen feedback on public-facing dashboards can also enhance transparency and help constituents understand how their feedback is understood by government.

STATUS: Completed