The Indonesian government’s rollout of a digital tool for monitoring community nutritional status did not get the warm welcome it had hoped for. Users found the tool – which goes by the Bahasa acronym e-PPGBM – useful, but implementation had stalled. UN Global Pulse Jakarta collaborated with UNICEF Indonesia and the Indonesian Ministry of Health to identify where the gaps lay in implementation, what caused them, and how to rectify them.
The team used quantitative and qualitative methods to understand the user experience at every level. The problems turned out to be limited staff, differing data collection standards and technological issues. Solutions included standardising data collection templates, with a function to alert users to anomalies in the data, along with an online Q&A platform, all of which should provide insights for tackling nutritional issues.