During the COVID-19 pandemic, Indonesia’s  Ministry of Health needed to make better use of data to improve decision-making and policy development. UN Global Pulse Jakarta worked with the ministry and its Digital Transformation Office, using advanced data analytics and service design to extract insights from various health datasets. This involved an in-depth exploratory analysis of available datasets, data harmonisation, and the creation of a comprehensive data ethics framework to ensure responsible data usage.

Our unique mixed-methods approach fosters practical knowledge exchange among experts and supports the ministry’s long-term digital transformation strategy. This initiative contributes to digital transformation in the public health sector by identifying ways to enhance data quality and improve data-driven decision-making. It also laid the groundwork for an integrated Indonesian Health Services platform that the public can easily use.

Our impact

Long-term digital transformation of the health sector, including the contribution of Global Pulse, aided the Indonesian government’s COVID-19 response, potentially benefiting millions of Indonesians. Improved data quality and decision-making processes, should lead to more effective and inclusive public health policies. 

We brought together stakeholders across government, the private sector, and the development sector to help transform digital healthcare systems, using advanced data analytics to inform health policies and actions. We helped harmonise data across different health sector systems, and pinpointed ethical considerations in data use, laying the groundwork for responsible and secure data handling in future.

Our lessons

  • Harmonising datasets holds the potential to transform health-care policymaking, and to smooth out problems in data quality, consistency, and standardisation which develop when health data systems are not integrated. 
  • More effort must be put into service design to build trust and make sure the system serves the end user.