In recent years, Indonesia has dramatically reduced childhood stunting – failure to reach proper height – by improving nutrition during pregnancy and early childhood. The SIGIZI nutrition information system was supposed to help health workers, community health centre officers, district and provincial health officials, and the Ministry of Health. Despite its potential, early use revealed issues such as inconsistent data collection methods and suboptimal data use. The Ministry turned to UN Global Pulse and UNICEF to identify and rectify implementation gaps.
Through a mixed-methods approach of surveys, in-depth interviews, and user flow mapping, several challenges were identified, including system design limitations, user interface issues and a gap between data collection and actionable insights. This comprehensive analysis resulted in actionable recommendations, both long-term, aligning with the Ministry of Health’s Digital Health Transformation Strategy, and immediate, such as standardized templates, data anomaly alerts, and recommendation generators.