Falsehoods, which can range from genuine confusion and mistakes (misinformation) to deliberate lies (disinformation), often accompany threats like the COVID-19 pandemic – in what the World Health Organization (WHO) labelled an “infodemic”.
This makes it hard for decision-makers, healthcare workers, and the general public to distill trustworthy and reliable guidance. These challenges breed anxiety and confusion, and can even affect decision-making.
As a member of the Africa Infodemic Response Alliance (AIRA), UN Global Pulse partnered with WHO to provide insights on online misinformation and disinformation that put people at risk, in the context of COVID-19 and other public health concerns. We leveraged our groundbreaking radio mining project to tap into public radio conversations, as well as an out-of-the-box social listening tool to track social media discussions.